Return & Refund Policy
We offer a rock-solid 14-day satisfaction guarantee to ensure a smooth and secure shopping experience.
Terms of Returns
To qualify for a return, the bracelet must be returned in the exact condition in which it was received — unworn, unused, with all tags attached, and in its original packaging.
Proof of purchase is required.
When Can You Return an Item?
Returns are accepted only under the following conditions:
- The bracelet arrives damaged or faulty
- The buyer receives the wrong item
Since we provide clear photos, detailed descriptions, and product videos prior to purchase, we cannot accept returns for reasons outside these scenarios.
Exceptional cases may be reviewed on a case-by-case basis.
If the bracelet is delivered exactly as described and in proper working condition, refunds will not be issued.
When Will Your Refund Be Processed?
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 3–7 business days for your bank or card provider to complete processing.
Who Pays for Return Shipping?
- Return shipping to us is the buyer’s responsibility.
- For exchanges, we cover the shipping cost for sending the replacement item back to the buyer.
How to Initiate a Return or Refund
To request a return, please contact our support team — available 24/7.
If a direct response is delayed, kindly leave us an email and we will get back to you promptly.
Customer satisfaction is our priority.
PayPal Payments
Contact us first:
If you experience any issues with your purchase, please reach out to us before opening a PayPal dispute so we can advise the best course of action.
PayPal Protection:
While PayPal provides purchase protection, it does not apply to replica items. For any concerns, contacting us directly ensures the quickest and most effective solution.
Do not mention replicas:
When opening a PayPal dispute, please do not reference “replica” products.
Simply state that you purchased a standard item.